adidas Comfortable Trendy PU Fabric Synthetic Leather TPU Leather Wear-Resistant Breathable Shock Absorbing Low-Top Running Shoes IE7715

⚠️ WARNING! SCAM ALERT! DO NOT BUY FROM THIS SELLER OR TRUST THIS PLATFORM! BEWARE! I strongly advise everyone to stay away from this seller and this platform. My experience has been absolutely outrageous, and I consider the way my case was handled to be nothing short of a scam! I ordered a pair of Nike shoes from this seller. When they arrived, they were far too small — approximately 1.5 sizes smaller than expected. I have never had problems with shoe sizing before, and I almost never return shoes. However, these were simply impossible to wear. I requested a return, only to discover that CUSTOMERS HAVE TO PAY FOR RETURN SHIPPING EVEN WHEN THE PRODUCT DOES NOT FIT! In my case, shipping the shoes back from Portugal cost me €20 out of my own pocket! Despite this, I followed every single instruction. I returned the shoes, provided the shipping receipt, uploaded a photograph of the receipt, and submitted pictures of the properly packaged parcel — exactly as requested. And what happened next? They claimed that I had not provided sufficient evidence and told me I would have to wait until the seller received the returned package before they could issue my refund. THE SELLER RECEIVED THE PACKAGE — AND THEN THEY REFUSED TO REFUND MY MONEY! Their excuse? They claimed that the return deadline had expired! THIS IS COMPLETELY FALSE! I shipped the package back immediately, and it was delivered within just 10 days, well within the required timeframe. So let me get this straight: I paid for the shoes, paid another €20 to return them, followed every instruction, provided photographic evidence, and returned the product on time. Now the seller has both my money and the shoes, while I am left with absolutely nothing! HOW IS THIS ACCEPTABLE? To make matters even worse, this platform provides virtually no way to contact a real person. No accessible manager, no proper customer support phone number, no direct email address, and no meaningful assistance when something goes wrong. THIS IS AN ABSOLUTE DISGRACE! In my opinion, this is fraudulent treatment of customers. The seller has received the returned merchandise and is refusing to return my money based on an excuse that directly contradicts the delivery timeline. I FEEL COMPLETELY SCAMMED AND ROBBED! I am sharing my experience to warn other customers before they lose their money too. DO NOT BUY FROM THIS SELLER! THINK VERY CAREFULLY BEFORE PURCHASING ANYTHING THROUGH THIS PLATFORM! A platform that allows this kind of treatment and leaves customers without effective support does not deserve their trust. I DEMAND A FULL REFUND AND AN EXPLANATION FOR THIS UNACCEPTABLE SITUATION!

You sent me converse with one shoe laced and I like the lace, but I cannot use one lace because I won’t be able to match it so I have to change both laces and I don’t want to do that. A second pair of converse was advertised as a UK size 5 (37.5EU) but the shoes are UK size 4.5. Because there is no suitable competent fair transparent route to complain about the product conditions that I received the service is diabolical not only is it a bad service without communication platforms or channels but it’s also dismissive and violate consumer rights by not allowing the consumer of voice and cutting off correspondence because you don’t want to take responsibility for what legally you are responsible for. I am sick of online invasive information that doesn’t help the consumer once you’ve taken their money. You are legally required to provide and after sales service as part of the contract between the buyer of the seller. So tired of bad advertising and lack of transparency and dismissive communication and sellers, not that holding their obligator duties to accept accountability for the small insignificant grips that customers have because stress the consumer goes through frustration is very draining. It’s quite damaging. I have to go to my bank to apply for a charge back because I have literally done everything possible to continue an open line of communication with you to reach a resolution but you have obstructed that and I don’t have a voice and we cannot finish or I cannot determine how to move forward. I don’t want to be stuck with covering the cost of an expensive return charge to China and you not reimburse me.

You sent me converse with one shoe laced and I like the lace, but I cannot use one lace because I won’t be able to match it so I have to change both laces and I don’t want to do that. A second pair of converse was advertised as a UK size 5 (37.5EU) but the shoes are UK size 4.5. Because there is no suitable competent fair transparent route to complain about the product conditions that I received the service is diabolical not only is it a bad service without communication platforms or channels but it’s also dismissive and violate consumer rights by not allowing the consumer of voice and cutting off correspondence because you don’t want to take responsibility for what legally you are responsible for. I am sick of online invasive information that doesn’t help the consumer once you’ve taken their money. You are legally required to provide and after sales service as part of the contract between the buyer of the seller. So tired of bad advertising and lack of transparency and dismissive communication and sellers, not that holding their obligator duties to accept accountability for the small insignificant grips that customers have because stress the consumer goes through frustration is very draining. It’s quite damaging. I have to go to my bank to apply for a charge back because I have literally done everything possible to continue an open line of communication with you to reach a resolution but you have obstructed that and I don’t have a voice and we cannot finish or I cannot determine how to move forward. I don’t want to be stuck with covering the cost of an expensive return charge to China and you not reimburse me.

Dear Customer Service, I am writing to express my dissatisfaction with the condition of the Nike trainers I have received. I was quite surprised to receive a product with a level of finishing that, in my opinion, does not meet the quality standards I would expect from a brand such as Nike. I am a footwear designer and work with this type of product on a daily basis, so I am very familiar with footwear construction and quality standards. For this reason, I do not believe that the condition of these trainers reflects the level of quality that Nike intends its customers to receive. As you can see in the attached photographs, there are visible traces of adhesive in several areas of the shoes, both yellow and black. In addition, some of the stitching is defective, with the fabric appearing to be forced and poorly finished. There is also a noticeable asymmetry between the two shoes when they are placed side by side, particularly in the wave-shaped panel on the side. This difference is clearly visible and further indicates a lack of consistency in the manufacturing and finishing process. Considering all of these issues, I would therefore like to request a full refund for my order. I also expect the return shipping costs to be covered by Nike, as the product I received does not meet the expected quality standards and the return is therefore not due to a change of mind or personal preference. I would appreciate your assistance in resolving this matter and look forward to receiving confirmation of the refund procedure. Thank you in advance for your attention. Kind regards,

My experience with this company has been extremely disappointing, and I would strongly advise others to be cautious before ordering from them. It has been almost impossible to contact customer service. They do not respond to emails, and their return portal does not provide an option for a standard return within the 14-day return period. Instead, you are forced to choose options such as “the item is defective” or “I received the wrong item.” If you select one of these, you are asked to provide evidence—even if there is nothing wrong with the product and you simply want to return it. In my case, I eventually received a return address in China and paid the return shipping costs myself. I sent the shoes back exactly as instructed. However, the package was never collected by the company and was eventually returned to me. The company then claimed that I had addressed the package to myself. This is simply not true. I have clear photo evidence of both the shipping receipt and the package label showing that the return address was the one they provided. Now I am being told that I still have to pay for the shoes, even though I no longer have them. I paid to return the item, followed the instructions I was given, and have evidence to support my claim. Based on my experience, the entire return process has been unnecessarily difficult and frustrating. I believe customers should be aware of these issues before placing an order.

Dear Sirs, although my order page still shows only the shipping date, the parcel has just been delivered. Unfortunately, it is not the product I ordered. I ordered an original product manufactured by Converse, and the product I received is not it. It does, of course, bear the company's markings, but at first glance it is a counterfeit product. The NBA and Chuck Taylor logos are crookedly stuck on the back of the shoe, and the front rim has previous layers sticking out crookedly. The packaging is not original, but only imitation. I have many pairs of Converse 70' high tops and they are all perfectly made. The one I received today is not. Therefore, I demand a refund of the money I paid. I am putting the shoes I received today at your disposal. Once I receive the money, please provide me with a courier label so that I can send the shoes back to you. This is urgent, so please do not ignore it. Of course, I will also inform Converse about this fact. On your website, you write a lot about compliance with product legality. The goods received today are not like that. You can check which of your suppliers sent counterfeit items instead of the original ones and take action against this. I look forward to a very quick refund and remain at your disposal.

I am writing to formally complain about the extremely difficult and frustrating return process. I have spent several hours trying to find out how to return my shoes, but despite following the instructions provided on your website, I have been unable to complete the process. The instructions are inaccurate, and the buttons you refer to simply do not exist. I have also contacted your customer service multiple times but have received no response whatsoever. At this point, I still do not know where I am supposed to send the shoes, while the return deadline is almost over. This is completely unacceptable. I have made every reasonable effort to return my order, yet your return process has made it virtually impossible to do so. I will not accept being denied my right to return these items because of failures on your side. I expect you to provide me immediately with clear return instructions and a return address, or a prepaid return label if applicable. I wish to return both pairs of shoes and receive a full refund. If this matter is not resolved promptly, I will have no choice but to escalate my complaint through the appropriate consumer protection channels. I expect your prompt response and a satisfactory resolution.

From start to finish our experience with ordering through Joom has been horrendous. When ordering these trainers we specifically chose UK size 11 and went ahead with the order on the basis of the advertised delivery timing 3-9 days. When it became apparent the item would not be delivered within the advertised time, we asked to cancel the order. We were told that we had to wait 85 days before we can request a return. RIDICULOUS! The goods then eventually arrived and they were not the correct size (10.5UK). We again asked to return the goods and Joom started to try to negotiate with us: they first offered us 30% refund and we keep the goods. They then offered 50% refund and we keep the goods. We continually asked for a full refund. They finally said the case needed to be reviewed by another team. The latest we have heard is that we "should hear back within 5 days" despite already having waiting several days. A totally unprofessional company, with very misleading advertisment of delivery timings. 2 weeks after first asking to cancel the order and we still have no returns label or refund!! AVOID AT ALL COSTS.